Frequently asked questions

If you are placing an order, there are two options. An order can either be completed online or over the phone. If you require assistance with your order, call us on 0208 166 0710 and we will be happy to help.

To complete an order just go online, select the product you want to order and fill out the step-by-step process. Once payment is complete we will design your visuals, print your personalised confectionary and dispatch.

Yes. To complete your order over the phone, call our customer service team on 0208 166 0710.  We are all able to advise you on all aspects of your order and process it manually over the phone.

We accept payment via paypal, credit/debit card and bank transfer.

To get prices, call us on 0208 166 0710 or fill out a quick quote form and we will get back to you as soon as possible. Alternatively, follow the steps on the product page and this will generate a quote for you.

Please remember that the order is confirmed once online payment has been made.

We always provide a proof and we don’t go ahead with the order unless you have sent us your signed approval.

Once you have placed your order, you will receive a confirmation email from our production team. We will also provide updates on your order throughout the production process.

Our sweets and chocolates are shipped via a tracked shipping service. Tracking information for your order will be sent once the order has been dispatched.

We will send you the tracking information via e-mail once your order is dispatched.

Please call 0208 166 0710 ASAP and our team will be able to change the order for you.

Lead times always start once you have approved the artwork by email and payment has been made.

Our Preferred file format is as follows:

• ai – Adobe Illustrator CC or lower – vectorised files
• eps – Created in Adobe Illustrator CC or lower- vectorised files

Please send the above files as CMYK with flattened layers and text outlined.  If applicable, please have all colours matched to PMS colours from the solid coated swatch palette.

• Acceptable file format
• gif, 300 dpi, CMYK
• psd, 300 dpi, CMYK – with transparent background
• pdf, 300 dpi, CMYK – created in Photoshop CC or lower
• tiff, 300 dpi, CMYK – preserved transparency
• zip

Fonts / text

Some fonts may need to be supplied as we may not have them on file.  Please make sure all vector text is outlined. Call us if you need assistance.

Once you have sent us your artwork, we will try and match a font as closely as possible. This will be confirmed with you before the production stage.

There are a few ways to find Pantones. If you have Photoshop, you can use the colour picker to see the closest matching Pantone. Alternatively, you can find a coated Pantone chart and match the closest one. Finally, there are many websites that allow you to upload a file and then select a part of the image to match a Pantone.

The largest file size we can accept via e-mail is 10mb. For larger files, please send via ‘WeTransfer.com’ to artwork@thebrandingteam.co.uk

If the file size is too large, please send it via ‘WeTransfer.com’ to artwork@thebrandingteam.co.uk

This ranges from product to product but we will always attempt to accommodate you

If you are ordering online, our maximum order varies. However, if you need more we are more than happy to help. Call us on 0208 166 0710 and we can facilitate your order.

Not at all. Our customer service team are here to help so if you would rather call and go through the order with one of us over the phone, call us on 0208 166 0710

Please call 0208 166 0710 and one of us will be able to process the payment over the phone.

If you would rather pay via bank transfer this is no trouble at all. Please call or e-mail info@thebrandingteam.co.uk  and we will send you the details..

For artwork, we can accept file formats of AI or EPS vectorised file. If you do not have a vector file available, we can help you convert the file. The charge will vary depending on the complexity of the artwork.

Please call 0208 166 0710 or e-mail artwork@thesweettteam.co.uk  with all relevant information and someone will be happy to help.

Unfortunately, we do not offer refunds on any custom orders that are printed correctly.

Should any goods be faulty, please inform us in writing within 3 days of receiving the goods and our customer service team will deal with this immediately.

Please do call us on 0208 166 0710 We are a part of thebrandingteam.co.uk and have offices in the UK, Turkey and China where we produce all our promotional materials. These range from popular staples like t-shirts and pens to bespoke items. Always ask us – we have over 30 years’ experience in the industry and can fulfill most requirements.

Please send over the artwork that you have available. We will then let you know if further materials or action is required. Please mail your artwork to info@thesweetteam.co.uk

You need to email to us and we will tell you straight away. If there are lots of tones and colours in the artwork, then it will be full colour.

This will be down to the product and if its CMYK digital then we may be able to match as close as possible.

Our products can be printed in any Pantone colour. The match will always be as close as possible.

When you go to the checkout page on Sage Pay, it will say paid. If you are having any issues, please let us know and we can clarify the status of your payment and order.

Please call us and we will resolve the issue for you. We use couriers which means your delivery can be tracked. Our deliveries are almost always on time, but please make sure you leave extra time just in case the courier takes longer.

The delivery address can be changed if the items have not yet been dispatched.

If the order is already in production it will not be possible to change the order due to the nature of customisation.

We pride ourselves on the high quality of our products, but every now and again something might not be right. If your order doesn’t meet your expectations, give us a call or email us and we will provide a solution.

We use couriers and whilst we do everything we can to ensure our couriers keep your cartons in the same condition as they leave, they are occasionally damaged in transit. If this happens to your delivery, please let us know and we will arrange a solution.

The Sweet Team is part of a larger group of companies The Branding Team – you can find us at thebrandingteam,co.uk. We produce all your standard products such as power banks, pens, t-shirts and pens through to intricate bespoke items.  We have offices in China, Turkey and the UK which means we can meet most lead times and budgets.

Yes, we do. Just let us know where you need them to go and we can ship wherever in the world. Send us your delivery address and we will let you know the shipping costs.

This is possible. We charge for the different locations and each shipment is treated separately.

The Sweet Team has been producing sweets and chocolates for over 25 years! There is very little we don’t know when it comes to manufacturing lanyards and promotional items. Our CEO Simon is happy to answer any question you may have.

All of our products are manufactured in Europe